Day 1

Apple Ethics
This introductory chapter provides an overview of Apple's business policies regarding ethics, privacy, and proper business conduct as it relates to Apple.

Basic Computer Theory & Terminology
Overview of the main components that make up a Macintosh Computer.
Understanding their roles and how they communicate with one another to make your computer work.

Underlying Technologies
This course introduces you to some key technologies implemented in Apple computers, including:
• Processors
• Memory
• Hard Drives
• Optical drives
• DVI , ADC, VGA, Mini Display Port
• Modem
• Ethernet
• Airport
• Bluetooth
• FireWire
• USB
• SCSI, ATA, SAS
• Infrared
• Universal Motherboard Architecture
• Audio & Video in/out

Intel-Based Macintosh Foundations
Explanation of the transition made by Apple from PowerPC to Intel Macintoshes.
How the Hardware and Software differ and how to troubleshoot them.

Troubleshooting and Administrative Reference Tools and Materials
Looking at online tools, such as Global Service Exchange (GSX), Knowledge Base, Service Source and the Discussion Board.

Day 2

Hardware Service Issues
Describe how to locate the AppleCare name for a Mac.
Identify the locations, physical or otherwise, of a Mac's serial number.
Identify any hardware or software requirements to use or upgrade a Mac, using
the Apple Support Site.
Identify special precautions when working inside an Apple portable computer.

Troubleshooting Tools, Diagnostics and Utilities
Introduction to OSX and third party troubleshooting tools and utilities

General Troubleshooting Theory
Troubleshooting Goals - an explanation of what professional troubleshooting should accomplish.
Troubleshooting Steps - a comprehensive review of the components of Apple's recommended troubleshooting process.

Apple Professional Desktops Troubleshooting (Component Isolation)
Reducing machine’s to minimal configuration for troubleshooting purposes.

Job Aids - a general troubleshooting flowchart and notes you can use as a reference.

Technician Safety
Safe Working Procedures and General Maintenance.
- Includes Electrostatic Discharge Prevention (ESD) and CRT Safety and discharge, as well as how to safely clean a computer and monitor.

Accidental Damage
- How to identify Accidental Damage on an Apple Computer, how to deal with informing the customer and how to process the repair.

CRT Display Tools, Adjustments and Troubleshooting
Overview of CRT’s, differences between Aperture grill and Shadow mask and looking at how to adjust CRT’s.

Internal Components
Identify slot and connector types, major modules common to Macintosh desktops and list common malfunctioning symptoms.

Apple Recommended Hardware Tools
A look at the recommended hardware tools required to repair Apple Computers.

Power Management
Understanding of how the computer receives and distributes power to all the components along with how to troubleshoot power problems.

Day 3

Liquid Crystal Displays
Describe how sub-pixels make up colours, general maintenance and cause and symptom of pixel defects.

Basic Networking Theory & Troubleshooting
Looking at how networking is implemented on the Macintosh. Covering how the hardware and software combine and how to troubleshoot any issues.

Networking – Wireless and Airport ~
Looking at 802.11a, 802.11b and 802.11g as well as Apple's hardware range of Apple Base Stations.
A separate section Introduces the new Wifi standard (802.11n) and Apple's new hardware and software solutions which support it.

Apple Professional Desktops Overview and Take Apart
Hardware features, specifications and service issues. Features of ADC and Apple Pro mice and keyboards.

Apple iMac/eMac Overview
Differentiate between iMac models and eMac, key features, firmware updates and proper take-apart skills

Xserves
Introduction to Apple Servers. How to troubleshoot the hardware of Apple's High-End Servers.

Apple iMac (Slot Load/Flat Panel) Take Apart and Troubleshooting
Component isolation and take apart

Apple iMac G5 Take Apart and Troubleshooting
Component isolation and take apart

Apple eMac Take Apart and Troubleshooting
Component isolation and take apart

PowerMac G5 Take Apart and Troubleshooting
Component isolation and take apart

Day 4

Mac Pro Take Apart and Troubleshooting
Component isolation and take apart

Intel iMac Take Apart and Troubleshooting
Component isolation and take apart

Mac Mini Take Apart and Troubleshooting
Component isolation and take apart

Apple Portable Specific Theory~
Explanation of the additional components found in a portable computer, including troubleshooting tips and procedures.

The Take Apart Process
How repairing Portable computers differ and things to look out for.

Power Management
More indepth look into Power destribution including how Power Adaptors and Batteries work and how to troubleshoot them.

iBook Take Apart and Troubleshooting
Component isolation and take apart

Day 5

PowerBook Take Apart and Troubleshooting
Component isolation and take apart

MacBook Take Apart and Troubleshooting
Component isolation and take apart

MacBook Air Take Apart and Troubleshooting
Component isolation and take apart

MacBook Pro Take Apart and Troubleshooting
Component isolation and take apart

Open Q&A and Exam Preparation (Including Review Quiz)

Apple ACMT Service Certification Examination

Day 6

Mac OS X v10.5 Service and Support Troubleshooting Course

Installing Mac OS X v10.5
Including Installation requirements, differences between HFS+, Fat32, upgrade paths.

Basic Usage
Describing features of Finder, Dock, Spaces, Quicklook etc. Locating OS version, build number using about this Mac.

OSX Boot Process, Startup and Login
Defining boot errors for the Power On Self-Test, describing what happens during the Kernel load stage.
Processes involved in loading up the system and logging in to a User Account.

Preferences and troubleshooting
Locating, configuring and reconfiguring System Preferences.

Managing Users and Permissions
Distinguish between the types of users, file and folder access and resetting passwords.

Day 7

File Systems.
File systems supported by Mac OS X, file and folder locations, search paths, Disk Utility and file repair.

Leopard Time Machine
Introduction to Leopard's new Backup software utility.

Leopard Parental Controls
How to configure and troubleshoot User Accounts using Parental Controls.

Leopard Applications and troubleshooting
Applications supported in Mac OS X v10.5, Applications created with different developer APIs, the UNIX concept of a process, the relationship of processes and applications, tools to monitoring and managing processes, application preferences, troubleshooting, Boot Camp

Day 8

Troubleshooting Tools and Tips
Identifying OSX Utilities, repairing permissions using Disk Utility and ID a Kernel Panic.

OSX Networking, File Sharing and Internet Access
Defining common network technologies, setting rules for mail accounts, sharing volumes and modifying the permissions on a file.

Printing and Other Peripherals
Defining peripherals, configuring printing in OSX.

Additional OSX Troubleshooting
Describing the purpose of hidden files, troubleshoot iApps, use Apple System Profiler to detect an external device.

Open Q&A and Exam Preparation (Including Review Quiz)

Apple OS X v10.5 Service & Support Troubleshooting Certification Examination